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Returns

Return Policy

Effective Date: 01.01.2025

This return policy applies to all stores represented in the service and is governed by the provisions of the Turkish Consumer Protection Law No. 6502. We are committed to providing high-quality service and ensuring customer satisfaction.

1. Returns for Defective Products

Customers are entitled to return or exchange products if they are defective, such as:

  • Expired products.
  • Damaged or spoiled products.
  • Products that do not match their advertised descriptions.

In such cases, customers may choose one of the following options:

  • Exchange the product for a similar item (if available).
  • Receive a full refund.
  • Obtain a partial refund (by mutual agreement).

To return a defective product, customers must:

  • Provide a receipt or other proof of purchase.
  • Retain the original packaging of the product (if applicable).

2. Non-Returnable Products

According to the law, returns or exchanges of food products in good condition are not allowed if:

  • The product has been opened or used after delivery.
  • The product has a short shelf life (e.g., fresh meat, dairy products, baked goods).
  • The product was damaged due to customer handling.

3. Return Timeframes

Customers must notify of any defects and submit a return or exchange request within 24 hours of receiving the product. Requests submitted after this period may be declined.

4. Contact Information for Returns

All return requests can be submitted through customer support:

  • Phone: +90 (533) 617-51-78
  • Email: welcome@wedeliver.com.tr
  • Mailing Address: Adaköy Mah. Marmaris Adaköy Yolu Cad. No: 60/D Marmaris/Muğla

5. Return Process

The return process involves the following steps:

  • The customer submits a return request through the provided contact details.
  • The seller reviews the request within 7 business days.
  • A refund is issued via the same payment method used for the purchase.

6. Additional Information

We value our customers and strive to provide the best service possible. If you have any questions or suggestions, please contact our support team. Thank you for trusting and choosing our service!